At Thermo Fisher Scientific you have access to a professional qualified team that includes an integrated Customer Service group, Technical Training, Technical Support, Factory Depot Repair and Regionalized Field Service.
Here are 5 teams you should always know how to contact:
Call our knowledgeable in-house Customer Service Team between 8 a.m. - 6 p.m. EST or email anytime you have a question or need to place an order. Customer service is strategically integrated within Thermo Fisher Scientific to handle diverse support needs.
We offer in-depth training at customer sites and within our factory training center. If you or your team require instruction on operation theory, routine maintenance and diagnostics, set-up, test and/or calibration procedures, contact our training team.
Our dedicated factory certified experts will guide you through troubleshooting and maintenance solutions and assist you with spare parts identification and ordering. They can demonstrate how to retrieve analyzer data file (LREC File) and review with you at no charge.
Phone (North America only): 1 (866) 282-0430, Option 2
To easily ship the equipment for repair and maintenance direct to our factory contact the Factory Depot Repair Team. Factory trained technicians provide detailed reporting on repairs and updated progress reports on repair status. NIST Traceable calibrator certification (Mercury) is also available.
Contact us for standard and expedited multi-year annual service agreements.
Our expanded regionalized Field Service team can be dispatched quickly to your site to minimize system downtime during an emergency or for routine preventive maintenance.
Contact us for competitive tiered service agreements.