Search Thermo Fisher Scientific
Search Thermo Fisher Scientific
Invest in peace of mind with a Thermo Scientific Product Support Agreement (PSA) for your X-ray inspection systems, checkweighers, and metal detectors. Our PSA delivers the services you need, tailored to your individual requirements, including proven preventive maintenance, certification services, and genuine, high-quality spare parts. With a global network of factory-trained service engineers and support staff, we deliver measurable benefits:
The PSA typically includes elements such as preventive maintenance, certification services, access & response, recovery assistance, and other exclusive benefits available only to PSA customers.
All components degrade over time. Our scheduled, on-site preventive maintenance (PM) program is designed to maximize the life of your food inspection equipment through proper and frequent maintenance services. Our engineers are highly experienced and trained to detect potential problems and will work with you to take the necessary corrective action. This will help you to improve productivity, reduce the cost of ownership, and manage your annual budget over the lifetime of the equipment. PM services can include the following:
Access and response services
Hardware or software malfunction, operator errors, or accidents can occur despite all preventive efforts. Our access and response services are available to PSA customers for diagnosing and resolving issues as quickly as possible. Our access and response service typically includes:
Recovery assistance
Most reported issues can be diagnosed and resolved remotely by our team of technical support engineers. When on-site intervention is necessary, our team of field service and application engineers are ready to be dispatched as soon as possible. Priority will always be given to PSA customers. PSA customers that have emergency recovery services and spare parts coverage will receive the quickest response and no additional charges.
Other exclusive benefits
PSA customers get access to a variety of exclusive benefits besides priority scheduling and dispatching. Discount on services like Product Assurance Services and Solutions (PASS), spare parts discount, system upgrades, daily labor rate and travel rate are just some of the exclusive benefits that are only available to PSA customers.
Let us help you achieve your goals with our PSA services.
As the OEM, our spare parts are specifically designed for your Thermo Scientific product inspection instruments. Our factory-supplied replacement parts provide the same level of quality, fit, and high performance as the original part that came with your instrument. It also retains your warranty. For critical operation, an inventory of spare parts is recommended for use in emergency situations and to ensure fast recovery from failures. Replacement parts can be purchased through our online parts store or by contacting your local customer service hotline.
Our certifications services help to demonstrate that your metal detectors, checkweighers, and X-ray inspection systems are working properly and performing to specification. Certification services can be used to pass internal company audits, customer audits, or external audits by regulatory agencies.
Technical support is your first line of defense to quickly diagnose and resolve issues with your food inspection products. Our highly knowledgeable technical support team is factory-trained and certified to help whenever needed. Technical support is available through both phone and by remote broadband connection into the instrument. We are here to help in any way we can so please contact us.
Region | North America |
Business hours of operation | Mon.–Fri. 7:30 a.m.–4:30 p.m. (CST) |
Phone number | +1 800 227 8891 Select option 2 for technical support |
Technical support email address | ts.pimn@thermofisher.com |
Product lines | Metal detectors, checkweighers, X-ray inspection, online analytics |
All components degrade over time. Our scheduled, on-site preventive maintenance (PM) program is designed to maximize the life of your food inspection equipment through proper and frequent maintenance services. Our engineers are highly experienced and trained to detect potential problems and will work with you to take the necessary corrective action. This will help you to improve productivity, reduce the cost of ownership, and manage your annual budget over the lifetime of the equipment. PM services can include the following:
Access and response services
Hardware or software malfunction, operator errors, or accidents can occur despite all preventive efforts. Our access and response services are available to PSA customers for diagnosing and resolving issues as quickly as possible. Our access and response service typically includes:
Recovery assistance
Most reported issues can be diagnosed and resolved remotely by our team of technical support engineers. When on-site intervention is necessary, our team of field service and application engineers are ready to be dispatched as soon as possible. Priority will always be given to PSA customers. PSA customers that have emergency recovery services and spare parts coverage will receive the quickest response and no additional charges.
Other exclusive benefits
PSA customers get access to a variety of exclusive benefits besides priority scheduling and dispatching. Discount on services like Product Assurance Services and Solutions (PASS), spare parts discount, system upgrades, daily labor rate and travel rate are just some of the exclusive benefits that are only available to PSA customers.
Let us help you achieve your goals with our PSA services.
As the OEM, our spare parts are specifically designed for your Thermo Scientific product inspection instruments. Our factory-supplied replacement parts provide the same level of quality, fit, and high performance as the original part that came with your instrument. It also retains your warranty. For critical operation, an inventory of spare parts is recommended for use in emergency situations and to ensure fast recovery from failures. Replacement parts can be purchased through our online parts store or by contacting your local customer service hotline.
Our certifications services help to demonstrate that your metal detectors, checkweighers, and X-ray inspection systems are working properly and performing to specification. Certification services can be used to pass internal company audits, customer audits, or external audits by regulatory agencies.
Technical support is your first line of defense to quickly diagnose and resolve issues with your food inspection products. Our highly knowledgeable technical support team is factory-trained and certified to help whenever needed. Technical support is available through both phone and by remote broadband connection into the instrument. We are here to help in any way we can so please contact us.
Region | North America |
Business hours of operation | Mon.–Fri. 7:30 a.m.–4:30 p.m. (CST) |
Phone number | +1 800 227 8891 Select option 2 for technical support |
Technical support email address | ts.pimn@thermofisher.com |
Product lines | Metal detectors, checkweighers, X-ray inspection, online analytics |