Keep your instruments up and running
Your instrument’s warranty may end, but your need for efficiency does not. Maximize your instrument’s uptime, reduce overall repair costs, and help keep it running at peak performance with one of our instrument service plans.
We offer a variety of options that balance your budget, productivity, uptime, and regulatory requirements. Plans include options for:
- Annual Preventative Maintenance
- Discounts on Labor, Travel, and Parts
- Guaranteed On-Site Response Times
- Qualification Services (IQ/OQ/IPV)
- Loaner Instruments for Offsite Repairs
- Access to our Digital Service Innovations
 | Get your instrument up and running 2x faster with our onsite service plans. Instruments covered by our on-site plans are prioritized in the repair queue! |
We also offer compliance and validation services, as well as application and instrument training for many of our systems.
Explore our instrument service options below.
PCR instruments (thermal cyclers)
Protein electrophoresis & western blotting instruments
Real-time PCR instruments
Sample card processing instruments
Sequencing & genetic analyzer instruments
Cell counting instruments
| Countess II & Countess II FL Automated Cell Counter | Tali Image-Based Cytometer | |
|---|---|---|
| AB RC Maintenance | ||
| AB RC Maintenance Plus | ||
| AB RC Support | ✓ | |
| AB RC Support Plus | ✓ | |
| Rapid Exchange | ✓ | ✓ |
| Countess II & Countess II FL Automated Cell Counter | Tali Image-Based Cytometer | |
|---|---|---|
| Remote Monitoring | ||
| Technical Engineering Center (TEC) Access | ||
| On-Site Application Consulting | ||
| Planned Maintenance | ||
| Phone Access to Remote Service Engineer | ✓ |
| Countess II & Countess II FL Automated Cell Counter | Tali Image-Based Cytometer | |
|---|---|---|
| IQ/OQ/IPV | ✓ | |
| On-Site Temperature Verification | ||
| Pure Dye Calibration | ||
| Computer System Validation |
| Countess II & Countess II FL Automated Cell Counter | Tali Image-Based Cytometer | |
|---|---|---|
| Length of Warranty (years) | 1 | N/A |
| Extended Warranty Available | ✓ | ✓ |
| Extended Warranty Packages Available† | Countess II FL Countess II | |
| † Package includes the instrument plus the extended warranty, purchased together. | ||
DNA/RNA purification instruments
| AutoMate Express Nucleic Acid Extraction System | BenchPro 2100 Plasmid Purification System | iPrep Purification Instrument | KingFisher Flex Magnetic Particle Processors | MagMAX Express & MagMAX Express-96 Deep Well Magnetic Particle Processor | |
|---|---|---|---|---|---|
| AB Complete | ✓ | ||||
| AB Assurance | ✓ | ✓ | ✓ | ✓ | |
| AB Maintenance Plus | ✓ | ✓ | ✓ | ||
| AB RC Maintenance | |||||
| AB RC Maintenance Plus | |||||
| AB RC Support | |||||
| AB RC Support Plus | |||||
| Rapid Exchange | ✓ |
| AutoMate Express Nucleic Acid Extraction System | BenchPro 2100 Plasmid Purification System | iPrep Purification Instrument | KingFisher Flex Magnetic Particle Processors | MagMAX Express & MagMAX Express-96 Deep Well Magnetic Particle Processor | |
|---|---|---|---|---|---|
| Remote Monitoring | |||||
| Technical Engineering Center (TEC) Access | ✓ | ✓ | ✓ | ✓ | |
| On-Site Application Consulting | |||||
| Planned Maintenance | ✓ | ✓ | ✓ | ✓ |
| AutoMate Express Nucleic Acid Extraction System | BenchPro 2100 Plasmid Purification System | iPrep Purification Instrument | KingFisher Flex Magnetic Particle Processors | MagMAX Express & MagMAX Express-96 Deep Well Magnetic Particle Processor | |
|---|---|---|---|---|---|
| IQ/OQ/IPV | ✓ | ✓ | |||
| On-Site Temperature Verification | |||||
| Pure Dye Calibration | |||||
| Computer System Validation |
| AutoMate Express Nucleic Acid Extraction System | BenchPro 2100 Plasmid Purification System | iPrep Purification Instrument | KingFisher Flex Magnetic Particle Processors | MagMAX Express & MagMAX Express-96 Deep Well Magnetic Particle Processor | |
|---|---|---|---|---|---|
| Length of Warranty (years) | 1 | 1 | 1 | 1 | 1 |
| Extended Warranty Available | ✓ | ✓ | ✓ | ✓ | ✓ |
Electroporation instruments
| MAGic Sample Processor | Neon Transfection System | |
|---|---|---|
| AB RC Maintenance | ||
| AB RC Maintenance Plus | ||
| AB RC Support | ||
| AB RC Support Plus | ||
| Rapid Exchange | ✓ | ✓ |
| MAGic Sample Processor | Neon Transfection System | |
|---|---|---|
| Remote Monitoring | ||
| Technical Engineering Center (TEC) Access | ||
| On-Site Application Consulting | ||
| Planned Maintenance |
| MAGic Sample Processor | Neon Transfection System | |
|---|---|---|
| IQ/OQ/IPV | ||
| On-Site Temperature Verification | ||
| Pure Dye Calibration | ||
| Computer System Validation |
| MAGic Sample Processor | Neon Transfection System | |
|---|---|---|
| Length of Warranty (years) | N/A | 1 |
| Extended Warranty Available | ✓ | ✓ |
Cell analyzers
| Attune Flow Cytometer | Attune NxT Flow Cytometer | Attune Autosampler & Attune NxT External Fluid Supply | Orbitor RS Microplate Mover | |
|---|---|---|---|---|
| AB Complete | ✓ | ✓ | ||
| AB Assurance | ✓ | ✓ | ||
| AB Protection | ✓ | |||
| AB Maintenance Plus | ✓ | ✓ | ||
| AB RC Maintenance | ||||
| AB RC Maintenance Plus | ||||
| AB RC Support | ||||
| AB RC Support Plus | ||||
| Rapid Exchange | ✓ | ✓ |
| Attune Flow Cytometer | Attune NxT Flow Cytometer | Attune Autosampler & Attune NxT External Fluid Supply | Orbitor RS Microplate Mover | |
|---|---|---|---|---|
| Remote Monitoring | ✓ | ✓ | ||
| Technical Engineering Center (TEC) Access | ✓ | ✓ | ||
| On-Site Application Consulting | ✓ | ✓ | ✓ | |
| Planned Maintenance | ✓ | ✓ | ✓ |
| Attune Flow Cytometer | Attune NxT Flow Cytometer | Attune Autosampler & Attune NxT External Fluid Supply | Orbitor RS Microplate Mover | |
|---|---|---|---|---|
| IQ/OQ/IPV | ✓ | ✓ | ||
| On-Site Temperature Verification | ||||
| Pure Dye Calibration | ||||
| Computer System Validation |
| Attune Flow Cytometer | Attune NxT Flow Cytometer | Attune Autosampler & Attune NxT External Fluid Supply | Orbitor RS Microplate Mover | |
|---|---|---|---|---|
| Length of Warranty (years) | 1 | 1 | 1 | 1 |
| Extended Warranty Available | ✓ | ✓ | ✓ | ✓ |
Cell sorters
| iSort Automated Cell Sorter | |
|---|---|
| AB Complete | ✓ |
| AB Assurance | ✓ |
| AB Maintenance Plus | ✓ |
| iSort Automated Cell Sorter | |
|---|---|
| Remote Monitoring | |
| Technical Engineering Center (TEC) Access | ✓ |
| On-Site Application Consulting | ✓ |
| Planned Maintenance | ✓ |
| iSort Automated Cell Sorter | |
|---|---|
| IQ/OQ/IPV | ✓ |
| On-Site Temperature Verification | |
| Pure Dye Calibration | |
| Computer System Validation |
| iSort Automated Cell Sorter | |
|---|---|
| Length of Warranty (years) | 1 |
| Extended Warranty Available | ✓ |
Imaging & microscopy instruments
| ArrayScan HCS System & CellInsight CX5 HCS Platform | EVOS M5000 Cell Imaging System | EVOS XL & EVOS XL Core Imaging Systems | EVOS FL Mono & EVOS FL Color Imaging Systems | EVOS FL Auto Imaging System | EVOS Onstage Incubator | FLoid Cell Imaging Station | |
|---|---|---|---|---|---|---|---|
| AB Complete | |||||||
| AB Assurance | ✓ | ||||||
| AB Protection | ✓ | ||||||
| AB Maintenance Plus | |||||||
| AB RC Maintenance | ✓ | ||||||
| AB RC Maintenance Plus | ✓ | ||||||
| AB RC Support | ✓ | ✓ | ✓ | ✓ | ✓ | ||
| AB RC Support Plus | ✓ | ||||||
| Rapid Exchange | ✓ | ✓ | ✓ | ✓ | ✓ |
| ArrayScan HCS System & CellInsight CX5 HCS Platform | EVOS M5000 Cell Imaging System | EVOS XL & EVOS XL Core Imaging Systems | EVOS FL Mono & EVOS FL Color Imaging Systems | EVOS FL Auto Imaging System | EVOS Onstage Incubator | FLoid Cell Imaging Station | |
|---|---|---|---|---|---|---|---|
| Remote Monitoring | |||||||
| Technical Engineering Center (TEC) Access | ✓ | ||||||
| On-Site Application Consulting | ✓ | ||||||
| Planned Maintenance | ✓ | ✓ | ✓ |
| ArrayScan HCS System & CellInsight CX5 HCS Platform | EVOS M5000 Cell Imaging System | EVOS XL & EVOS XL Core Imaging Systems | EVOS FL Mono & EVOS FL Color Imaging Systems | EVOS FL Auto Imaging System | EVOS Onstage Incubator | FLoid Cell Imaging Station | |
|---|---|---|---|---|---|---|---|
| IQ/OQ/IPV | ✓ | ||||||
| On-Site Temperature Verification | |||||||
| Pure Dye Calibration | |||||||
| Computer System Validation |
| ArrayScan HCS System & CellInsight CX5 HCS Platform | EVOS M5000 Cell Imaging System | EVOS XL & EVOS XL Core Imaging Systems | EVOS FL Mono & EVOS FL Color Imaging Systems | EVOS FL Auto Imaging System | EVOS Onstage Incubator | FLoid Cell Imaging Station | |
|---|---|---|---|---|---|---|---|
| Length of Warranty (years) | 1 | 1 | 1 | 1 | 1 | 1 | 1 |
| Extended Warranty Available | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
In vitro diagnostic (IVD) instruments
| 7500 Fast Dx Real-Time PCR Instrument | QuantStudio Dx Real-Time PCR Instrument | Veriti Dx Thermal Cycler | ViiA 7 Dx Real-Time PCR System | 3500 Dx & 3500xL Dx Genetic Analyzer | Ion PGM Dx System | |
|---|---|---|---|---|---|---|
| AB Complete | ||||||
| AB Assurance | ✓ | ✓ | ✓ | ✓ | ✓ | |
| AB Maintenance | ||||||
| AB RC Maintenance | ✓ | |||||
| AB RC Maintenance Plus | ✓ | |||||
| AB RC Support | ✓ | |||||
| AB RC Support Plus | ✓ | |||||
| Rapid Exchange | ✓ |
| 7500 Fast Dx Real-Time PCR Instrument | QuantStudio Dx Real-Time PCR Instrument | Veriti Dx Thermal Cycler | ViiA 7 Dx Real-Time PCR System | 3500 Dx & 3500xL Dx Genetic Analyzer | Ion PGM Dx System | |
|---|---|---|---|---|---|---|
| Remote Monitoring | ✓ | ✓ | ✓ | ✓ | ||
| Technical Engineering Center (TEC) Access | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| On-Site Application Consulting | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Planned Maintenance | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| 7500 Fast Dx Real-Time PCR Instrument | QuantStudio Dx Real-Time PCR Instrument | Veriti Dx Thermal Cycler | ViiA 7 Dx Real-Time PCR System | 3500 Dx & 3500xL Dx Genetic Analyzer | Ion PGM Dx System | |
|---|---|---|---|---|---|---|
| IQ/OQ/IPV | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| On-Site Temperature Verification | ✓ | ✓ | ✓ | ✓ | ||
| Pure Dye Calibration | ✓ | ✓ | ✓ | |||
| Computer System Validation | ✓ | ✓ |
| 7500 Fast Dx Real-Time PCR Instrument | QuantStudio Dx Real-Time PCR Instrument | Veriti Dx Thermal Cycler | ViiA 7 Dx Real-Time PCR System | 3500 Dx & 3500xL Dx Genetic Analyzer | Ion PGM Dx System | |
|---|---|---|---|---|---|---|
| Length of Warranty (years) | 1 | 1 | 1 | 1 | 1 | 1 |
| Extended Warranty Available | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Laser capture microdissection instruments
| ArcturusXT Laser Capture Microdissection (LCM) System | |
|---|---|
| AB Complete | |
| AB Assurance | ✓ |
| AB Maintenance Plus | ✓ |
| ArcturusXT Laser Capture Microdissection (LCM) System | |
|---|---|
| Remote Monitoring | |
| Technical Engineering Center (TEC) Access | ✓ |
| On-Site Application Consulting | |
| Planned Maintenance | ✓ |
| ArcturusXT Laser Capture Microdissection (LCM) System | |
|---|---|
| IQ/OQ/IPV | |
| On-Site Temperature Verification | |
| Pure Dye Calibration | |
| Computer System Validation |
| ArcturusXT Laser Capture Microdissection (LCM) System | |
|---|---|
| Length of Warranty (years) | 1 |
| Extended Warranty Available | ✓ |
Microarray systems
| GeneAtlas System | GeneTitan System | GeneChip System 3000 | GeneChip System 3000 Dx | |
|---|---|---|---|---|
| AB Complete | ✓ | ✓ | ||
| AB Assurance | ✓ | ✓ | ✓ | |
| AB Maintenance | ✓ | ✓ | ✓ | |
| Assurance | ✓ | |||
| Base | ✓ | |||
| Add-on array guarantee and emergency scanning coverage available in some locations. | ||||
| GeneAtlas System | GeneTitan System | GeneChip System 3000 | GeneChip System 3000Dx | |
|---|---|---|---|---|
| Technical Engineering Center (TEC) Access | ✓ | ✓ | ✓ | ✓ |
| On-Site Application Consulting | ✓ | ✓ | ✓ | ✓ |
| Preventative Maintenance | ✓✱ | ✓ | ✓ | ✓ |
| Remote Support Sessions | ✓ | ✓ | ✓ | |
| ✱System Verification only | ||||
| GeneAtlas System | GeneTitan System | GeneChip System 3000 | GeneChip System 3000Dx | |
|---|---|---|---|---|
| IQ/OQ/IPV | ✓ | ✓ | ✓ |
| GeneAtlas System | GeneTitan System | GeneChip System 3000 | GeneChip System 3000Dx | |
|---|---|---|---|---|
| Length of Warranty (years) | 1 | 1 | 1 | 1 |
| Extended Warranty Available | ✓ | ✓ | ✓ | ✓ |
Other instruments
| BeadRetriever System | Pathatrix Auto Instrument | |
|---|---|---|
| AB Complete | ||
| AB Assurance | ✓ | |
| AB Maintenance Plus | ✓ | |
| AB RC Maintenance | ||
| AB RC Maintenance Plus | ||
| AB RC Support | ||
| AB RC Support Plus | ✓ | |
| Rapid Exchange |
| BeadRetriever System | Pathatrix Auto Instrument | |
|---|---|---|
| Remote Monitoring | ||
| Technical Engineering Center (TEC) Access | ✓ | |
| On-Site Application Consulting | ||
| Planned Maintenance | ✓ | ✓ |
| BeadRetriever System | Pathatrix Auto Instrument | |
|---|---|---|
| IQ/OQ/IPV | ||
| On-Site Temperature Verification | ||
| Pure Dye Calibration | ||
| Computer System Validation |
| BeadRetriever System | Pathatrix Auto Instrument | |
|---|---|---|
| Length of Warranty (years) | 1 | 1 |
| Extended Warranty Available | ✓ | ✓ |
PCR instruments (thermal cyclers)
| MiniAmp & MiniAmp Thermal Cyclers | 2700 & 2720 Thermal Cyclers | GeneAmp 9700 60-, 96-, and 384-Well PCR Systems | GeneAmp 9800 Fast Thermal Cycler | ProFlex PCR System | SimpliAmp Thermal Cycler | Veriti 60-, 96-, and 384-Well Thermal Cyclers | |
|---|---|---|---|---|---|---|---|
| AB RC Maintenance | ✓ | ✓ | ✓ | ✓ | |||
| AB RC Maintenance Plus | ✓ | ✓ | ✓ | ✓ | |||
| AB RC Support | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| AB RC Support Plus | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Rapid Exchange | ✓ | 2720 | ✓ | ✓ | ✓ | ✓ | ✓ |
| MiniAmp & MiniAmp Plus Thermal Cyclers | 2700 & 2720 Thermal Cyclers | GeneAmp 9700 60-, 96-, and 384-Well PCR Systems | GeneAmp 9800 Fast Thermal Cycler | ProFlex PCR System | SimpliAmp Thermal Cycler | Veriti 60-, 96-, and 384-Well Thermal Cyclers | |
|---|---|---|---|---|---|---|---|
| Technical Engineering Center (TEC) Access | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Planned Maintenance | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| MiniAmp & MiniAmp Plus Thermal Cyclers | 2700 & 2720 Thermal Cyclers | GeneAmp 9700 60-, 96-, and 384-Well PCR Systems | GeneAmp 9800 Fast Thermal Cycler | ProFlex PCR System | SimpliAmp Thermal Cycler | Veriti 60-, 96-, and 384-Well Thermal Cyclers | ||
|---|---|---|---|---|---|---|---|---|
| IQ/OQ (IPV not available) | Field Service Engineer (FSE) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Customer | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ||
| On-Site Temperature Verification | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Multiplex Dynamic Temperature Verification (MDTV) | ✓ | ✓ | ✓✱ | ✓ | ✓ | ✓ | ✓✱ | |
| ✱MDTV service not currently offered on 60-well GeneAmp™ PCR System 9700 or on Veriti™ 60-well thermal cycler. | ||||||||
| MiniAmp & MiniAmp Plus Thermal Cyclers | 2700 & 2720 Thermal Cyclers | GeneAmp 9700 60-, 96-, and 384-Well PCR Systems | GeneAmp 9800 Fast Thermal Cycler | ProFlex PCR System | SimpliAmp Thermal Cycler | Veriti 60-, 96-, and 384-Well Thermal Cyclers | |
|---|---|---|---|---|---|---|---|
| Length of Warranty (years) | 2 | 2 | 2 | N/A | 2 | 2 | 2 |
| Extended Warranty Available | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Extended Warranty Packages Available✱ | Rapid Exchange packages coming soon | See Rapid Exchange packages for: (1) 96-well (2) 2 x 96-well (3) 2 x flat (4) 2 x 384-well (5) 3 x 32-well | See Rapid Exchange package | See Rapid Exchange packages for: (1) 60-well (2) 96-well (3) 384-well (4) 96-well Fast | |||
| ABRC Support packages coming soon | See ABRC Support packages for: (1) 96-well (2) 2 x 96-well (3) 2 x flat (4) 2 x 384-well (5) 3 x 32-well | See ABRC Support package | See ABRC Support packages for: (1) 60-well (2) 96-well (3) 384-well (4) 96-well Fast | ||||
| ✱Package includes the instrument plus the extended warranty purchased together. | |||||||
Protein electrophoresis & western blotting instruments
| IBright CL1500 & FL1500 Imagers | iBright CL1000 & FL1000 Imagers | E-Gel Imager System | |
|---|---|---|---|
| AB Complete | ✓ | ||
| AB Assurance | ✓ | ✓ | |
| AB Maintenance Plus | ✓ | ✓ | |
| Rapid Exchange | ✓ |
| IBright CL1500 & FL1500 Imagers | iBright CL1000 & FL1000 Imagers | E-Gel Imager System | |
|---|---|---|---|
| Remote Monitoring | |||
| Technical Engineering Center (TEC) Access | ✓ | ✓ | |
| On-Site Application Consulting | ✓ | ✓ | |
| Planned Maintenance | ✓ | ✓ |
| IBright CL1500 & FL1500 Imagers | iBright CL1000 & FL1000 Imagers | E-Gel Imager System | |
|---|---|---|---|
| IQ/OQ/IPV | ✓ | ✓ | |
| On-Site Temperature Verification | |||
| Pure Dye Calibration | |||
| Computer System Validation |
| IBright CL1500 & FL1500 Imagers | iBright CL1000 & FL1000 Imagers | E-Gel Imager System | |
|---|---|---|---|
| Length of Warranty (years) | 2 | 1 | 1 |
| Extended Warranty Available | ✓ | ✓ | ✓ |
Real-time PCR instruments
| ViiA 7 System | StepOne & StepOnePlus Systems | 7500 & 7500 Fast Systems | QuantStudio 3 & 5 Systems | QuantStudio 6, 7, & 12K Systems | QuantStudio 6 & 7 Pro Systems | |
|---|---|---|---|---|---|---|
| AB Complete | ✓ | ✓ | ✓ | ✓ | ||
| AB Assurance | ✓ | ✓ | ✓ | ✓ | ✓ | |
| AB Maintenance Plus | ✓ | ✓ | ✓ | ✓ | ✓ | |
| AB RC Maintenance | ✓ | |||||
| AB RC Maintenance Plus | ✓ | |||||
| AB RC Support | ✓ | |||||
| AB RC Support Plus | ✓ | |||||
| Rapid Exchange | ✓ |
| ViiA 7 System | StepOne & StepOnePlus Systems | 7500 & 7500 Fast Systems | QuantStudio 3 & 5 Systems | QuantStudio 6, 7, & 12K Systems | QuantStudio 6 & 7 Pro Systems | ||
|---|---|---|---|---|---|---|---|
| Remote Monitoring | ✓ | ✓✱ | ✓ | ✓ | ✓ | ||
| Technical Engineering Center (TEC) Access | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| On-Site Application Consulting | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Planned Maintenance | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Smart Help | ✓ | ||||||
Smart Remote Support | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| ✱With version 2.0 | |||||||
| ViiA 7 System | StepOne & StepOnePlus Systems | 7500 & 7500 Fast Systems | QuantStudio 3 & 5 Systems | QuantStudio 6, 7, & 12K Systems | QuantStudio 6 & 7 Pro Systems | |
|---|---|---|---|---|---|---|
| IQ/OQ/IPV | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| On-Site Temperature Verification | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Pure Dye Calibration | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Computer System Validation | ✓ | ✓ | ✓ | ✓ |
| ViiA 7 System | StepOne & StepOnePlus Systems | 7500 & 7500 Fast Systems | QuantStudio 3 & 5 Systems | QuantStudio 6, 7, & 12K Systems | QuantStudio 6 & 7 Pro Systems | |
|---|---|---|---|---|---|---|
| Length of Warranty (years) | 1 | 1 | 1 | 1 | 1 | 1 |
| Extended Warranty Available | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Real-time PCR instruments—Digital PCR
| QuantStudio 3D System | QuantStudio 3D Autoloader | |
|---|---|---|
| AB RC Maintenance | ||
| AB RC Maintenance Plus | ||
| AB RC Support | ✓ | ✓ |
| AB RC Support Plus | ✓ | ✓ |
| Rapid Exchange | ✓ | ✓ |
| QuantStudio 3D System | QuantStudio 3D Autoloader | |
|---|---|---|
| Remote Monitoring | ||
| Technical Engineering Center (TEC) Access | ✓ | ✓ |
| On-Site Application Consulting | ✓ | ✓ |
| Planned Maintenance | ✓ | ✓ |
| QuantStudio 3D System | QuantStudio 3D Autoloader | |
|---|---|---|
| IQ/OQ/IPV | ✓ | ✓ |
| On-Site Temperature Verification | ||
| Pure Dye Calibration | ||
| Computer System Validation |
| QuantStudio 3D System | QuantStudio 3D Autoloader | |
|---|---|---|
| Length of Warranty (years) | 1 | 1 |
| Extended Warranty Available | ✓ | ✓ |
Sample card processing instruments
| BSD600/1000 | CPA200/300 | |
|---|---|---|
| AB Complete | ✓ | ✓ |
| AB Assurance | ✓ | ✓ |
| AB Maintenance Plus | ✓ |
| BSD600/1000 | CPA200/300 | |
|---|---|---|
| Remote Monitoring | ||
| Technical Engineering Center (TEC) Access | ✓ | ✓ |
| On-Site Application Consulting | ||
| Planned Maintenance | ✓ | ✓ |
| BSD600/1000 | CPA200/300 | |
|---|---|---|
| Length of Warranty (years) | 1 | 1 |
| Extended Warranty Available | ✓ | ✓ |
Capillary electrophoresis instruments
| 310, 3100, 3100-Avant Genetic Analyzers | 3130, 3130xl Genetic Analyzers | 3500, 3500xL Genetic Analyzers | 3730, 3730xl Genetic Analyzers | SeqStudio Genetic Analyzer | |
|---|---|---|---|---|---|
| AB Complete | 310 Genetic Analyzer | ✓ | ✓ | ✓ | ✓ |
| AB Assurance | 310 Genetic Analyzer | ✓ | ✓ | ✓ | ✓ |
| AB Maintenance Plus | 310 Genetic Analyzer | ✓ | ✓ | ✓ | ✓ |
| AB Extended Care | 3100-Avant Genetic Analyzer |
| 310, 3100, 3100-Avant Genetic Analyzers | 3130, 3130xl Genetic Analyzers | 3500, 3500xL Genetic Analyzers | 3730, 3730xl Genetic Analyzers | SeqStudio Genetic Analyzer | |
|---|---|---|---|---|---|
| Remote Monitoring | ✓ | ✓ | ✓ | ✓ | ✓ |
| Technical Engineering Center (TEC) Access | ✓ | ✓ | ✓ | ✓ | ✓ |
| On-Site Application Consulting | ✓ | ✓ | ✓ | ✓ | ✓ |
| Planned Maintenance | ✓ | ✓ | ✓ | ✓ | ✓ |
| 310, 3100, 3100-Avant Genetic Analyzers | 3130, 3130xl Genetic Analyzers | 3500, 3500xL Genetic Analyzers | 3730, 3730xl Genetic Analyzers | SeqStudio Genetic Analyzer | |
|---|---|---|---|---|---|
| IQ/OQ/IPV | ✓ | ✓ | ✓ | ✓ | ✓ |
| On-Site Temperature Verification | |||||
| Pure Dye Calibration | |||||
| Computer System Validation | ✓ | ✓ | ✓ |
| 310, 3100, 3100-Avant Genetic Analyzers | 3130, 3130xl Genetic Analyzers | 3500, 3500xL Genetic Analyzers | 3730, 3730xl Genetic Analyzers | SeqStudio Genetic Analyzer | |
|---|---|---|---|---|---|
| Length of Warranty (years) | N/A | 1 | 1 | 1 | 1 |
| Extended Warranty Available | 310 Genetic Analyzer | ✓ | ✓ | ✓ | ✓ |
| Extended Warranty Packages Available✱ | See packages | ||||
| ✱Package includes the instrument plus the extended warranty purchased together. | |||||
Next-generation sequencing
| Ion GeneStudio S5 Plus & Prime Systems | Ion 5 & S5 XL Systems | Ion PGM & Proton Systems | Ion Chef System | |
|---|---|---|---|---|
| AB Complete | ✓ | ✓ | ✓ | ✓ |
| AB Assurance | ✓ | ✓ | ✓ | ✓ |
| AB Maintenance Plus | ✓ | ✓ | ✓ | ✓ |
| Ion GeneStudio S5 Plus & Prime Systems | Ion 5 & S5 XL Systems | Ion PGM & Proton Systems | Ion Chef System | |
|---|---|---|---|---|
| Remote Monitoring | ✓ | ✓ | ✓ | ✓ |
| Technical Engineering Center (TEC) Access | ✓ | ✓ | ✓ | ✓ |
| On-Site Application Consulting | ✓ | ✓ | ✓ | ✓ |
| Planned Maintenance | ✓ | ✓ | ✓ | ✓ |
| Ion GeneStudio S5 Plus & Prime Systems | Ion 5 & S5 XL Systems | Ion PGM & Proton Systems | Ion Chef System | |
|---|---|---|---|---|
| IQ/OQ/IPV | ✓ | ✓ | ✓ | ✓ |
| Ion GeneStudio S5 Plus & Prime Systems | Ion 5 & S5 XL Systems | Ion PGM & Proton Systems | Ion Chef System | |
|---|---|---|---|---|
| Length of Warranty (years) | 1 | 1 | 1 | 1 |
| Extended Warranty Available | ✓ | ✓ | ✓ | ✓ |
| Extended Warranty Packages Available✱ | S5 Plus System Extended Warranty Package S5 Prime System Extended Warranty Package | S5 System Extended Warranty Package | ||
| ✱Package includes the instrument plus the extended warranty purchased together. | ||||
Laboratory data storage and backup
| DataSafe Solutions | Ion PGM Torrent Server | Ion Reporter Server System | Torrent Storage NAS | |
|---|---|---|---|---|
| AB Assurance | ✓ | ✓ | ✓ | ✓ |
| DataSafe Solutions | Ion PGM Torrent Server | Ion Reporter Server System | Torrent Storage NAS | |
|---|---|---|---|---|
| Remote Monitoring | ||||
| Technical Engineering Center (TEC) Access | ||||
| On-Site Application Consulting | ||||
| Planned Maintenance |
| DataSafe Solutions | Ion PGM Torrent Server | Ion Reporter Server System | Torrent Storage NAS | |
|---|---|---|---|---|
| IQ/OQ/IPV | ||||
| On-Site Temperature Verification | ||||
| Pure Dye Calibration | ||||
| Computer System Validation |
| DataSafe Solutions | Ion PGM Torrent Server | Ion Reporter Server System | Torrent Storage NAS | |
|---|---|---|---|---|
| Length of Warranty (years) | 1 | 1 | 1 | 1 |
| Extended Warranty Available | ✓ | ✓ | ✓ | ✓ |
Sample prep instruments for sequencing
| Ion LiquidBiopsy Instrument | Ion OneTouch ES System✱ | Ion OneTouch 2 System | |
|---|---|---|---|
| AB Complete | ✓ | ✓ | ✓ |
| AB Assurance | ✓ | ✓ | ✓ |
| AB Maintenance Plus | ✓ | ✓ | ✓ |
| ✱Serviced as part of the Ion OneTouch2 System. | |||
| Ion LiquidBiopsy Instrument | Ion OneTouch ES System✱ | Ion OneTouch 2 System | |
|---|---|---|---|
| Remote Monitoring | |||
| Technical Engineering Center (TEC) Access | ✓ | ✓ | ✓ |
| On-Site Application Consulting | ✓ | ✓ | |
| Planned Maintenance | ✓ | ✓ | ✓ |
| ✱Serviced as part of the Ion OneTouch2 System. | |||
| Ion LiquidBiopsy Instrument | Ion OneTouch ES System | Ion OneTouch 2 System | |
|---|---|---|---|
| IQ/OQ/IPV | ✓ | ||
| On-Site Temperature Verification | |||
| Pure Dye Calibration | |||
| Computer System Validation |
| Ion LiquidBiopsy Instrument | Ion OneTouch ES System | Ion OneTouch 2 System | |
|---|---|---|---|
| Length of Warranty (years) | 1 | 1 | 1 |
| Extended Warranty Available | ✓ | ✓ | ✓ |
For Research Use Only. Not for use in diagnostic procedures.
