The Remote Monitoring and Diagnostics Service helps to improve Applied Biosystems, Invitrogen, and Ion Torrent instrument uptime by enabling our service personnel to remotely diagnose and proactively respond to instrument issues. When the service is initiated, instrument and computer performance data are sent to a secure, centrally located system on a periodic basis, where our service support team can immediately and proactively troubleshoot, diagnose, and help maintain performance of your instruments.
The service is responsible for monitoring the instrument’s critical operating parameters, helping to provide you with peace of mind that your unit is functioning according to specifications.
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For more information and to get set up with remote monitoring, please contact technical support at Contact Us.