SARS-CoV-2 Instrument Services and Support Update

We are here to help, wherever you are. Our teams are continuously adapting to deliver exceptional support throughout the battle against SARS-CoV-2. From minimizing instrument-related testing delays to getting your lab back up and running, we continue to be here when you need us the most.

Check our latest SARS-CoV-2 service updates ›


Services and Support for Life Sciences Instruments

There’s no time for downtime in your lab. Built on more than 35 years of service expertise, our superior services and support solutions for Applied Biosystems, Invitrogen, and Ion Torrent instruments and applications help keep your lab up and running. More than 1,400 trained professionals make up the industry’s largest network, ready to assist you when you need it. And smart features such as remote instrument services help keep you productive and focused on making the next discovery.


Explore our Services



Science can’t wait on instrument downtime
Fast-track your repairs with a service plan that meets your budget, productivity, uptime, and regulatory requirements.

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Science can’t wait on noncompliant instruments
Get documentation of instrument compliance with industry standards and regulatory requirements

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Launching new molecular tests can’t wait
Complete your analytical validation workflow up to 75% faster with our AV consulting service

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Because learning can’t wait
Gain new skills and experience to help you advance science and your career

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Get your instrument up and running 2x faster
Instruments covered by our on-site service plans are prioritized in the repair queue

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Because services and support solutions can’t wait

Download your free guide to superior services and support - your direct line to super services and support starts today.

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Experience superior support


Instrument support to restart your lab

Set yourself up for a successful restart when the time is right. From reacquainting yourself with instrument startup procedures to educational resources, we are here to help get your lab up and running without any additional delays.


Get your free lab restart kit

Your lab’s success remains our focus. From our team to yours, please enjoy a “restart” kit to help you get back to your important work.



We’re constantly looking ahead so your lab never falls behind. Learn more about our on-demand tools and capabilities to help keep your instruments and your lab running smoothly. Includes remote support using augmented reality technology, instrument-driven support, and on-demand instrument training.

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Explore our Digital Service Innovations of the Future ›

Meet and nominate the Guardians of your Science


Get to know a few of our 1,400+ support specialists and find out how our team is helping researchers in their quest to change the world.


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Additional resources

Style Sheet for Global Design System