AR remote support


Getting help with your instrument should be a quick pitstop, not a day long interruption.

Through immersive, real-time collaboration tools, we can help identify and possibly resolve issues remotely in minutes, helping to eliminate the need for on-site repairs that could keep you idle for days.


We want to help minimize SARS-CoV-2 related instrument downtime in your lab. We are now expanding access to this tool to all our customers, regardless of contract status.
Check our latest SARS-CoV-2 service updates ›

Mobile Augmented Reality (AR) Support

Virtually transport one of our engineers into your lab in as little as 20 seconds, which may reduce average instrument downtime from days to minutes.

Desktop Remote Support

When challenges require a deeper dive, we offer full system support with instrument and computer troubleshooting. Using IT-friendly remote support access, our engineers can navigate your desktop to better understand and address your computer or software related questions. 

Digital innovation success stories

AR remote support helps a remote lab in a time of crisis
Read on ›

Setting up in a lockdown
Read the story in the Behind the Bench blog ›


Instrument-driven support



Smart Help

What if troubleshooting an instrument issue was as easy as pushing a button? With our Instrument Service Plans, it is. Instrument-driven support streamlines issue resolution by enabling push-button log and run file delivery to technical support to help get you back up and running faster. 

Features include:

  • On-screen technical help
  • Push-button log and run file delivery to technical support

Currently available for the Applied Biosystems QuantStudio 6 and 7 Pro Real-Time PCR Systems. 

See Smart Help in action


Proactive problem detection and faster service resolution


Remote Monitoring and Diagnostics Service

Improve instrument uptime by solving issues proactively. Instrument performance data is sent securely to our service support team who can qucikly and proactively troubleshoot, diagnose, and help maintain performance of your instruments.

Get started ›



Interactive, self-paced education



Digital SmartStart™ Training

Having a great instrument is good. Knowing how to use it—and getting up to speed quickly—is paramount. Learning formats include:

3D Experience

A uniquely interactive experience that teaches your team how to use a new instrument. Consider it your interactive user manual in 3D. Currently available for the EVOS M5000 Cell Imaging System and QuantStudio 1 Real-Time PCR System.

Start your 3D Experience ›

LabCoat Live

Intensive eLearning modules focused on how to effectively use our products or kits. Learn about our products, proper techniques, and analyze your results with a blend of virtual and hands-on learning. More courses coming soon.


Interactive self-guided training on your specific instrument or product.

Explore courses ›


Driving laboratory innovation




The future of science is nonstop

We take a one-step-ahead approach by continually advancing our digital service technologies.
See what we’re doing to equip labs for faster training, less downtime, fewer surprises, and more confidence.

Explore our Digital Service Innovations of the Future ›

Meet the team behind our Digital Service Innovations

Learn more about the people behind our Service and Support ›


Instrument Connect


Accelerate your science

Instrument uptime is only part of an efficient laboratory. Connect, our cloud-based platform, enables you to get connected to your data more easily and quickly than ever before.

Get more information ›


  • Set up and monitor your run
  • View, manage, and share your data from anywhere, using your phone, tablet, or computer (Mac or PC)
  • Leverage remote monitoring for instrument status and run progress anytime, anywhere, using the Instrument Connect mobile app for iOS and Android
  • Use secure connections to share data and collaborate with colleagues