Instrument Service Plans


Maximize system uptime, reduce repair costs and turnaround time, extend the life of your instrument, and help keep it running at peak performance with one of our comprehensive service plans. Choose from a variety of service options that balance your budget, productivity, uptime, and regulatory requirements.

Build a quote     Check your instrument's coverage status

On-site service plans–we come to you


Designed to support larger systems such as engineer-installed real-time PCR, genetic analysis, capillary electrophoresis, flow cytometers, and next-generation sequencing instruments.

What’s included

 AB Maintenance Plus
AB Assurance
AB Platinum
Response time3 business days*2 business days**
Next business day**
Planned Maintenance   
Parts, labor, and travel10% discount  
Digital remote support   
Qualification serviceAvailable as add-onAvailable as add-on 
Field application scientist (FAS) consultationAvailable as add-onAvailable as add-on 
Technical support (Mon-Fri, standard business hrs)  24/7/365
98% uptime guarantee    

* After receipt of purchase order
**Availability limited in some geographic areas

Off-site service plans–you send your instrument to us


Off-site service plans are well suited for thermal cyclers, customer-installed real-time PCR systems, and selected benchtop instruments.

What’s included

 Rapid Exchange
AB Repair Center (ABRC) Support Plus
Response timeReplacement shipped in 1 business day**Loaner instrument shipped in 1 business day*
Shipping, parts, and labor  
Digital remote support  
Planned maintenanceAvailable as add-on
Available as add-on
Qualification servicesAvailable as add-on
Available as add-on
Access to technical support (Mon-Fri, standard business hrs)  

* Your instrument repaired and returned in ~3 weeks. Service plan without loan instrument also available.
** Availability limited in some geographic areas.


Style Sheet for Global Design System